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Refund & Cancellation Policy

Refund Policy

Last updated: October 26, 2026

1. Our Commitment & 14-Day Money-Back Guarantee

At MYAL (accessible at https://myal.link), we are dedicated to providing a premium, reliable digital identity platform for consultants, advisors, founders, and creators. We stand behind our software. If you purchase any paid subscription plan (including MYAL Pro or Business) and are not completely satisfied with the platform for any reason, you are entitled to a 100% full refund within 14 calendar days of your initial purchase date.

2. How to Request a Refund

We believe refund requests should be straightforward, fast, and transparent. You can claim your refund using either of the following methods:

  • Method 1 (Fastest — Direct Support): Send an email to our billing team at [email protected] from the email address linked to your MYAL account. Please include your Paddle Order ID (available on your payment receipt email). Our billing team reviews and authorizes eligible requests within 24 hours.
  • Method 2 (Via Merchant of Record): You may also reach out directly to our Merchant of Record, Paddle, by visiting paddle.net. Paddle can look up your transaction by email or order number and issue the refund directly.

3. Refund Processing & Timelines

Once a refund is approved by MYAL or Paddle:

  • Original Payment Method: All refunds are issued exclusively back to the original funding source used during checkout (e.g., Visa, MasterCard, American Express, PayPal, Apple Pay, or Google Pay).
  • Banking Rails: In standard cases, funds appear on your card or bank statement within 3 to 5 business days. Depending on your financial institution or international card network, it may occasionally take up to 10 business days.
  • Full Tax Refund: Any sales tax, Value Added Tax (VAT), or Goods and Services Tax (GST) collected by Paddle at checkout will be refunded in full alongside the subscription fee.

4. Self-Serve Subscription Cancellation

You are never locked into a long-term contract and maintain full control over your billing:

  • Instant Self-Serve: You can cancel your subscription at any time directly from your dashboard by navigating to Dashboard > Settings > Billing & Plan and clicking "Cancel Subscription".
  • Retain Active Features: When you cancel your subscription, your account remains upgraded with all paid Pro benefits (such as unlimited links, custom themes, unbranded profiles, and tracking pixels) until the end of your prepaid billing period.
  • No Future Charges: Once your cancellation is confirmed, no further recurring renewals or automated charges will occur.

5. Subscription Renewals & Annual Plans

To ensure uninterrupted service for your public profile, subscriptions automatically renew at the end of each billing cycle (monthly or yearly) until cancelled:

  • Renewal Notices: For annual plans, automated reminder emails are sent prior to the renewal date.
  • Accidental Renewal Window: If an automated renewal charge occurs unexpectedly and you did not intend to renew, please contact us at [email protected] within 48 hours of the renewal charge. If you have not actively utilized the renewed period, our team can grant a discretionary renewal refund and cancel future billing.
  • Plan Upgrades & Downgrades: When switching between monthly and annual cycles or between Pro and Business tiers, Paddle automatically prorates your unused subscription credit toward the new plan.

6. Chargebacks & Payment Inquiries

If you have any questions or concerns regarding a charge on your card, we strongly encourage you to contact us at [email protected] or visit paddle.net before initiating a formal bank chargeback or dispute:

  • Speed of Resolution: Direct refund requests are typically processed in 24–48 hours, whereas bank disputes often lock funds and take between 60 and 90 days to resolve through card networks.
  • Account Protection: Filing an unrecognized chargeback may lead to automated temporary security holds on your handle to protect against payment fraud. Reaching out directly allows us to resolve any billing mistake immediately.

7. Exceptions & Non-Refundable Circumstances

While we strive to accommodate our users fairly, refunds cannot be granted in the following limited situations:

  • Beyond the 14-Day Window: Refund requests for initial subscriptions submitted after 14 calendar days from the purchase date are not eligible for a refund.
  • Terms of Service Violations: Accounts suspended or permanently terminated due to malicious behavior, phishing, malware distribution, fraudulent redirects, or severe breaches of our Acceptable Use Policy forfeit any eligibility for a refund.
  • Repeated Abuse: We reserve the right to decline refund requests from individuals who repeatedly purchase and claim refunds across multiple accounts.

8. Contact & Billing Assistance

If you have any questions about an invoice, need a copy of a VAT receipt, or wish to request a refund, our team is here to assist: