How can we help you today?
Browse guides, troubleshoot your profile, manage Paddle subscriptions, or connect directly with our engineering team.
Specialized Help Departments
Select a topic below for instant documentation or to route your ticket directly to the right specialist.
Technical Help & Account Setup
Guidance on reserving handles, connecting social channels, setting up profiles, and troubleshooting issues.
Billing, Invoices & Refunds
Assistance with Paddle invoice receipts, VAT numbers, 14-day refund guarantee, and plan upgrades.
Custom Appearance & Themes
Customize executive themes (Emerald, Obsidian, Ivory), 2-stop gradients, 4 button contours, and white-labeling.
Lead Capture & Marketing Pixels
Setup assistance for 1-Click vCard (.vcf) phone downloads, direct WhatsApp chat triggers, and Meta/GA4/TikTok pixels.
Top Common Inquiries
How do I download my Paddle invoice or VAT receipt?
Log into your MYAL Dashboard > Billing and click "Manage Subscription", or visit paddle.net with your checkout email to retrieve all official tax receipts.
How does the 14-day refund policy work?
We offer an unconditional 100% money-back guarantee for any first-time subscription within 14 days. Simply email [email protected] for an immediate refund.
How do I request an official Verified Checkmark badge?
Submit a request through your dashboard or via /contact with your handle and verified credentials (e.g. LinkedIn, corporate website, or press features).
What happens to my links if I cancel my subscription?
Your verified handle (myal.link/yourname) is yours permanently. Your account transitions to Free (up to 10 links), and no links or QR codes will ever break.
All Systems Operational — 99.9% Platform Uptime
Global Edge CDN, API endpoints, and Paddle checkout webhooks are running normally.
Can't find what you need in our docs?
Submit an in-app inquiry or email our team directly at [email protected] or [email protected].